Cool ideas are nothing more than a mail forwarding servic
The only thing I can really give this company credit for is that they respond to the endless stream of support tickets I have a to log for all the problems. Unfortunately they add very little value and do not have any understanding of what an ISP should be doing. I have.endless outages on my Openserve fibre and instead of putting pressure on Openserve to sort out the reoccurring network issues they deem it sufficient to act as a post office simply passing messages from myself to Openserve and back. My recommendation, look somewhere else for an ISP. Cool ideas add zero value.
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Replies (1)Cool Ideas Service Provider's replyOfficial
25 May 2023, 14:11Good day Jacques L,
Thank you for your feedback, and apologies for any inconvenience caused by the service interruptions.
We understand that you have already spoken with our Support Supervisor in this regard. Please let us know if there's anything else we can do to assist you.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused by the service interruptions.
We understand that you have already spoken with our Support Supervisor in this regard. Please let us know if there's anything else we can do to assist you.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply25 May 2023, 14:11
Official
Good day Jacques L,
Thank you for your feedback, and apologies for any inconvenience caused by the service interruptions.
We understand that you have already spoken with our Support Supervisor in this regard. Please let us know if there's anything else we can do to assist you.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused by the service interruptions.
We understand that you have already spoken with our Support Supervisor in this regard. Please let us know if there's anything else we can do to assist you.
Kind Regards,
Cool Ideas
*** | ***
