LC
Lyle C
1 reviews | Active since Oct 2015
23 Apr 2024, 20:07
Cool Ideas are F-ing useless
Hi all, please don’t bother with cool ideas. I’ve been with them for almost 4 years on and off today was my last straw. My internet connection is FOREVER dropping (at least three times a week) some instances it’s for 5-10 minutes and other times it’s almost an hour without any internet. I pay almost R900 a month and I may as well be using a MTN LTE router for a smoother and faster connection
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Cool Ideas Service Provider's replyOfficial
24 Apr 2024, 11:34Hi Lyle,
Thank you for bringing this to our attention, and we sincerely apologise for the frustration caused by the recent Frogfoot fibre outages impacting your service.
Rest assured, our technical experts are actively collaborating with Frogfoot to address the underlying issues and implement lasting solutions to prevent future disruptions. We understand the importance of uninterrupted connectivity, and your feedback helps us prioritise improvements.
As of now, your service should have been restored. However, if you're still experiencing difficulties, we encourage you to reach out to our Support team by replying to the email they previously sent after attempting to contact you by phone. They are equipped to provide personalized assistance and ensure your connectivity is swiftly restored.
We truly appreciate your patience and understanding as we navigate through these challenges together.
Warm Regards,
Cool Ideas
Thank you for bringing this to our attention, and we sincerely apologise for the frustration caused by the recent Frogfoot fibre outages impacting your service.
Rest assured, our technical experts are actively collaborating with Frogfoot to address the underlying issues and implement lasting solutions to prevent future disruptions. We understand the importance of uninterrupted connectivity, and your feedback helps us prioritise improvements.
As of now, your service should have been restored. However, if you're still experiencing difficulties, we encourage you to reach out to our Support team by replying to the email they previously sent after attempting to contact you by phone. They are equipped to provide personalized assistance and ensure your connectivity is swiftly restored.
We truly appreciate your patience and understanding as we navigate through these challenges together.
Warm Regards,
Cool Ideas
Cool Ideas Service Provider's reply24 Apr 2024, 11:34
Official
Hi Lyle,
Thank you for bringing this to our attention, and we sincerely apologise for the frustration caused by the recent Frogfoot fibre outages impacting your service.
Rest assured, our technical experts are actively collaborating with Frogfoot to address the underlying issues and implement lasting solutions to prevent future disruptions. We understand the importance of uninterrupted connectivity, and your feedback helps us prioritise improvements.
As of now, your service should have been restored. However, if you're still experiencing difficulties, we encourage you to reach out to our Support team by replying to the email they previously sent after attempting to contact you by phone. They are equipped to provide personalized assistance and ensure your connectivity is swiftly restored.
We truly appreciate your patience and understanding as we navigate through these challenges together.
Warm Regards,
Cool Ideas
Thank you for bringing this to our attention, and we sincerely apologise for the frustration caused by the recent Frogfoot fibre outages impacting your service.
Rest assured, our technical experts are actively collaborating with Frogfoot to address the underlying issues and implement lasting solutions to prevent future disruptions. We understand the importance of uninterrupted connectivity, and your feedback helps us prioritise improvements.
As of now, your service should have been restored. However, if you're still experiencing difficulties, we encourage you to reach out to our Support team by replying to the email they previously sent after attempting to contact you by phone. They are equipped to provide personalized assistance and ensure your connectivity is swiftly restored.
We truly appreciate your patience and understanding as we navigate through these challenges together.
Warm Regards,
Cool Ideas