Cool Ideas and Vumatel worst customer service suppliers.

Vumatel changed my isp from cool ideas to mweb no one knows why. It resulted in me not having internet for 10 days as my isp cool ideas could not find the problem. I requested a credit for the down time from cool ideas, they said they could not give me a credit as they were waiting a report from vuma. I contract with cool ideas, I pay cool Ideas, a credit should not depend on a report from vuma whom I do not deal with and who will not speak to me saying I must speak to my isp. If you buy a faulty purchase from a store then the store credits you and they claim refund from manufacturer, ( consumer protection) apparently this does not apply to cool ideas. Vuma who just changed my isp on their network have now had two weeks to write a report, we are still waiting. In the meanwhile they have just increased their prices, no difficulty there, to just about the most expensive supplier with what seems to be the worst customer service, and cool ideas seem to following in their shoes as I have now sent two mails to their technical team without reply..