Cool Ideas and Vumatel NO SERVICE & NO CREDIT

This is the reply from Cool Ideas after my request for credit after being 10 days without connection after Vumertel for some reason changed my VLAN. Cool Ideas could not find the problem I had to get my own technician at my own cost to investigate why I had no internet and to tell Cool Ideas how to solve the problem. Totally useless technicians at Cool Ideas and people who don't know what they are doing at Vumatel, NOW I MUST WAIT ANOTHER 2 TO 3 MONTHS FOR AN ANSWER TOTAL INEFFICIENCY. Be aware my friends these companies do not seem to take responsibility for errors only responsibility for taking your money.

As discussed we confirmed Vumatel directed your VLAN to MWEB resulting in a total 10-day downtime. Kindly note, this error did not occur on the Cool Ideas network, therefore we cannot credit you for it.

We are however disputing this with Vumatel, In the event of them granting the credit to us, You will, in turn, be refunded. The review process takes 2-3 months from this coming Friday, when we will dispute the billing with them.

Whilst Cool Ideas will use its best endeavours to ensure that the Services are operational at all times, Cool Ideas does not (and cannot) warrant that the Services will be operational on a 24 hour / 365 days per year basis, this being due to the nature of the telecommunications industry and the network, which is dependent on the actions and/or input of a number of independent third parties whom Cool Ideas has no direct control over. Accordingly, Cool Ideas will not be liable for nor will it reimburse the Customer for any Fees paid or costs incurred by the Customer for Services which have been interrupted / non-operational for any period of time due to the failure of any third party operations and/or services and/or equipment and/or infrastructure (irrespective of whether Cool Ideas has entered into a service level agreement with such third party).