1 reviews | Active since Dec 2023
COOL IDEAS and MFIBER THE WORST INTERNET SERVICE PROVIDER
I am not one to complain but the service I have received from Mfiber Cool Ideas and craft home is ********** number 1 craft homes forced us to go with their fiber provider and we couldn't go with our own this is how I ended choosing coolideas in the first place otherwise I would have never in my life chosen this ******* isp!!! They won ISP of the year by some miracle. No communication no updates I had to swear and carry on like a mad person and all of a sudden my router was delivered upon getting the router our internet didn't work we logged a ticket again no update and then I called them and they said the ticket will be resolved in 72 hours like *** what service is this I waited 3 weeks fighting swearing and when it arrived I have more issues. Please for the love of your sanity do not I REPEAT DO not go with coolideaz and mind you they billed us and we PAID AND STILL NO WIFI imagine that paying for a service and not getting it Andre Jooste what kind of business are you running RUN far far away from this provider I actually am looking into if I can take legal action against this company
Thank you for your feedback with us. We sincerely apologize for any inconvenience you may have experienced due to the turnaround times for new orders, and the unplanned line fault you experienced after activation.
We see that you've already spoken with one of our Support Team Leaders who was able to get you connected. Is there something else you'd like to be assisted with?
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. Your feedback is important to us, and we are dedicated to improving our services based on customer input.
Best Regards,
Cool Ideas Support Team
***
***
Thank you for your feedback with us. We sincerely apologize for any inconvenience you may have experienced due to the turnaround times for new orders, and the unplanned line fault you experienced after activation.
We see that you've already spoken with one of our Support Team Leaders who was able to get you connected. Is there something else you'd like to be assisted with?
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. Your feedback is important to us, and we are dedicated to improving our services based on customer input.
Best Regards,
Cool Ideas Support Team
***
***