PC
Paula C
1 reviews | Active since Nov 2021
06 Dec 2021, 13:00
Cool ideas again... WIFI down!
After 5 days without WIFI and plenty phone calls, Cool ideas fixed up my WIFI ... well it lasted a week and I am back again where I started with no WIFI but plenty promises, that "will be escalated" however on the 1st of December there were no delays when they deducted my monthly fee... I work from home, I am pulling my hair I can't carry on with such connectivity issues.
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Cool Ideas Service Provider's replyOfficial
06 Dec 2021, 17:46Good day Paula C,
Thank you for taking the time to send us your feedback. We regret to learn that your connection went down again so soon. Please accept our most sincere apologies for your experience and the inconvenience caused.
Thank you for confirming that your internet is up and running again. Please don't hesitate to either give us a call or send us an email should you experience any other issues with your line.
Thank you for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***
Thank you for taking the time to send us your feedback. We regret to learn that your connection went down again so soon. Please accept our most sincere apologies for your experience and the inconvenience caused.
Thank you for confirming that your internet is up and running again. Please don't hesitate to either give us a call or send us an email should you experience any other issues with your line.
Thank you for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply06 Dec 2021, 17:46
Official
Good day Paula C,
Thank you for taking the time to send us your feedback. We regret to learn that your connection went down again so soon. Please accept our most sincere apologies for your experience and the inconvenience caused.
Thank you for confirming that your internet is up and running again. Please don't hesitate to either give us a call or send us an email should you experience any other issues with your line.
Thank you for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***
Thank you for taking the time to send us your feedback. We regret to learn that your connection went down again so soon. Please accept our most sincere apologies for your experience and the inconvenience caused.
Thank you for confirming that your internet is up and running again. Please don't hesitate to either give us a call or send us an email should you experience any other issues with your line.
Thank you for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***