GA
Graeme A
1 reviews | Active since Oct 2020
23 Sept 2025, 21:29
Cool ideas actually not a good idea
Cool Ideas voucher system not a great Idea,actually a bad Idea. If your voucher de pleats they cut you off no warning no communication. And it can de pleat before 30 days have been completed. Paid the 25/08 de pleated 23/09 with a two day disruption 21 to 23 sept due to vuma fault. I just cancelled them as it happens to frequently and they dont care at all - thats their policy.
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Cool Ideas Service Provider's replyOfficial
25 Sept 2025, 10:17Good day Graeme,
Thank you for your feedback, and apologies for any inconvenience you may have encountered. Our voucher system does not cut services off before the allocated days are used. The service is managed by an automated system that stops the connection once a voucher has expired. Customers are also able to track their remaining voucher days through our client portal and have the option to load multiple vouchers to avoid any downtime. We also acknowledge that your service was impacted by an area outage between 21 and 23 September, which contributed to the disruption you experienced. We apologise for the inconvenience this caused. Please don't hesitate to reach out to us if you need any further assistance. Kind Regards, The Cool Ideas Team
Thank you for your feedback, and apologies for any inconvenience you may have encountered. Our voucher system does not cut services off before the allocated days are used. The service is managed by an automated system that stops the connection once a voucher has expired. Customers are also able to track their remaining voucher days through our client portal and have the option to load multiple vouchers to avoid any downtime. We also acknowledge that your service was impacted by an area outage between 21 and 23 September, which contributed to the disruption you experienced. We apologise for the inconvenience this caused. Please don't hesitate to reach out to us if you need any further assistance. Kind Regards, The Cool Ideas Team
Cool Ideas Service Provider's reply25 Sept 2025, 10:17
Official
Good day Graeme,
Thank you for your feedback, and apologies for any inconvenience you may have encountered. Our voucher system does not cut services off before the allocated days are used. The service is managed by an automated system that stops the connection once a voucher has expired. Customers are also able to track their remaining voucher days through our client portal and have the option to load multiple vouchers to avoid any downtime. We also acknowledge that your service was impacted by an area outage between 21 and 23 September, which contributed to the disruption you experienced. We apologise for the inconvenience this caused. Please don't hesitate to reach out to us if you need any further assistance. Kind Regards, The Cool Ideas Team
Thank you for your feedback, and apologies for any inconvenience you may have encountered. Our voucher system does not cut services off before the allocated days are used. The service is managed by an automated system that stops the connection once a voucher has expired. Customers are also able to track their remaining voucher days through our client portal and have the option to load multiple vouchers to avoid any downtime. We also acknowledge that your service was impacted by an area outage between 21 and 23 September, which contributed to the disruption you experienced. We apologise for the inconvenience this caused. Please don't hesitate to reach out to us if you need any further assistance. Kind Regards, The Cool Ideas Team