COOL IDEAS ACCOUNTS DEPARTMENT IS A DISGRACE AND HIGHLY *********.

After 6 months I managed get a discount app**** to my monthly account which should have been implemented from day one. cool ideas eventually granted my 10% discount. Imagine my thoughts when I receive this months account to find my basic charge has been increased by 10% to effectively nullify my discount. AS AN EXAMPLE OF YOUR BUSINESS ETHICS I FIND THIS DISGUSTING AND PATHETIC. This is not the way business is done.