COOL IDEAS - ABSOLUTE DISASTER!

We logged a call in about Dec 2019 because their FTTH data went down completely. By Feb 2020 we still had NO DATA & were buying extra data on our 4 phones + computers to keep our home running. We kept paying Cool Ideas the full monthly amount this whole time, despite not getting ANY DATA from them; not even for 1 day! The stories & endless Technician calls got exhausting! We were on a month-to-month (no contract), so we mailed them on 10th Feb 2020 saying we are no longer paying, as we are not receiving any data at all, & no closer to a fix. Endless calls to Accounts & endless emails later, the last person we spoke to in about April/May agreed that they were going to have to write off the supposed 1month's notice they thought we owed them! What a cheek after we had paid them for THREE months with ZERO data supply/usage!...in any event, we were happy the saga was over...or so we thought...until today, months later (Nov 2020) we get a rude call & a rude letter from a Debt Collector saying that Cool Ideas have handed us over for Collection!! Cool Ideas is an absolute disaster, and we will be lodging a counter claim with the Government's Consumer Protection Bureau for 3 months of overpayment, without a refund! If this doesn't get them to correct their repeated blunders, I'll be lodging a Claim in the Small Claims Court & listing their MD, whom according to Law, will have to appear in person!