Cool Ideas

I reported intermittent connectivity issues since the beginning of September 2023. The general response was that they were experiencing widespread network issues. The problem persisted and when I asked for support was handed very technical tests to run and the blame was shifted to my router. I told the Cool Ideas technical support person that I do not have the skills to execute the tests and Maureen assisted me on Sunday afternoon, just before closing time. We did an PPPoE test on the fibre box, and forward her a screen print of this test. This morning Reihan called me and said there is nothing wrong with the line, but suggested it could be my router. This router is not even a year old and everything else is working fine on this router. I am working from home, and during teams meetings, I loose connection and have to re-connect. This happens three to four times in a half an hour. This is extremely frustrated because it means that I have basically two choices here, 1) Drive to the office everyday, or 2) Get another ISP. Reihan wants to do another test from the PC to the router. I am unable to do because it is not the easiest of tests if it doesn't want to connect. Please Cool Ideas, get this sorted out today or tomorrow.