ME
Mohammed E
1 reviews | Active since Aug 2026
19 Aug 2026, 10:01
Cool ideas
I have been experiencing no internet at my business premises every second day I have to call cool ideas to either reset the port or re enter my password I mean I need the internet for my business every second day it take me at least an hour or so with them on the phone leave my phone account but my time I only get to start at 11 this is so unfair please people when looking for internet providers please be careful cool ideas is not the way totally bad service
Helpful (0)
Replies (1)0
Replies (1)
Cool Ideas Service Provider's replyOfficial
19 Aug 2026, 10:12Good day Mr Ebrahim
We are sorry to hear of this frustration, Upon investigation we see that multiple tickets have been logged with the fibre provider as the issue was on the physical cable side which they manage. we are working together with them to understand why this has had to be addressed multiple times and what they are doing to avoid the downtime.
A manager will be in touch to discuss the way forward.
The Cool Team
We are sorry to hear of this frustration, Upon investigation we see that multiple tickets have been logged with the fibre provider as the issue was on the physical cable side which they manage. we are working together with them to understand why this has had to be addressed multiple times and what they are doing to avoid the downtime.
A manager will be in touch to discuss the way forward.
The Cool Team
Cool Ideas Service Provider's reply19 Aug 2026, 10:12
Official
Good day Mr Ebrahim
We are sorry to hear of this frustration, Upon investigation we see that multiple tickets have been logged with the fibre provider as the issue was on the physical cable side which they manage. we are working together with them to understand why this has had to be addressed multiple times and what they are doing to avoid the downtime.
A manager will be in touch to discuss the way forward.
The Cool Team
We are sorry to hear of this frustration, Upon investigation we see that multiple tickets have been logged with the fibre provider as the issue was on the physical cable side which they manage. we are working together with them to understand why this has had to be addressed multiple times and what they are doing to avoid the downtime.
A manager will be in touch to discuss the way forward.
The Cool Team