VD
Vicky Drotsky-Teixeira
1 reviews | Active since Aug 2021
26 Aug 2021, 16:23
Cool Ideas
Logged a fault, after two days still no estimated time of repair provided. They are always polite and indicating that they are following up - but no feedback on the actual status of the repair.
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Cool Ideas Service Provider's replyOfficial
27 Aug 2021, 07:22Good day Vicky
We are sorry to hear of this frustration
Once you log a line fault with us we then manage this with the fibre line provider, we lodge a call with them and request they initiate a repair, depending on the availability of their teams this could be anywhere from 24 - 48 hours, kindly follow up via your ticket and should you still not be happy with the service you are welcome to lodge a complaint by emailing complaints @ cool ideas .co .za and the departmental manager will be alerted
The Cool team
We are sorry to hear of this frustration
Once you log a line fault with us we then manage this with the fibre line provider, we lodge a call with them and request they initiate a repair, depending on the availability of their teams this could be anywhere from 24 - 48 hours, kindly follow up via your ticket and should you still not be happy with the service you are welcome to lodge a complaint by emailing complaints @ cool ideas .co .za and the departmental manager will be alerted
The Cool team
Cool Ideas Service Provider's reply27 Aug 2021, 07:22
Official
Good day Vicky
We are sorry to hear of this frustration
Once you log a line fault with us we then manage this with the fibre line provider, we lodge a call with them and request they initiate a repair, depending on the availability of their teams this could be anywhere from 24 - 48 hours, kindly follow up via your ticket and should you still not be happy with the service you are welcome to lodge a complaint by emailing complaints @ cool ideas .co .za and the departmental manager will be alerted
The Cool team
We are sorry to hear of this frustration
Once you log a line fault with us we then manage this with the fibre line provider, we lodge a call with them and request they initiate a repair, depending on the availability of their teams this could be anywhere from 24 - 48 hours, kindly follow up via your ticket and should you still not be happy with the service you are welcome to lodge a complaint by emailing complaints @ cool ideas .co .za and the departmental manager will be alerted
The Cool team