RE
Rugaya E
1 reviews | Active since Aug 2024
15 Aug 2024, 08:28
Cool ideas
I made a payment on an easypay number that was provided by Cool ideas only to find out afterwards when my Fibre still wasn't working that the easypay number they gave me was for a totally different address unknown to me. This happened almost 3 months ago and I have been given the run around between Cool ideas and Vumatel to get a refund. So up to date, no Fibre and no refund. Cool ideas not Cool at all.
Helpful (0)
Replies (3)0
Replies (3)
Cool Ideas Service Provider's replyOfficial
15 Aug 2024, 08:42Good day Ru***a,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience you may have encountered and for the delays in getting your refund.
We're pleased to acknowledge that one of our Finance Team Leaders sent confirmation that your refund request was successfully sent to Vumatel. Rest assured, our team will keep you updated and reach out should they require any further information from you.
If you have any further questions or concerns, please send them to us directly by replying to the latest email from our team and someone will contact you to assist. Thank you for your patience and understanding thus far. Please bear with us a little longer.
Warm Regards,
Cool Ideas
Cool Ideas Service Provider's reply15 Aug 2024, 08:42
Official
Good day Ru***a,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience you may have encountered and for the delays in getting your refund.
We're pleased to acknowledge that one of our Finance Team Leaders sent confirmation that your refund request was successfully sent to Vumatel. Rest assured, our team will keep you updated and reach out should they require any further information from you.
If you have any further questions or concerns, please send them to us directly by replying to the latest email from our team and someone will contact you to assist. Thank you for your patience and understanding thus far. Please bear with us a little longer.
Warm Regards,
Cool Ideas
RE
Rugaya E's updateReviewer Update
15 Aug 2024, 08:53I'm sorry but I heard this before. I don't even want a service with Cool ideas anymore. I just want my money back. I had to go without Fibre for almost 3 months now, I'm sure I can find a better provider.
RE
Rugaya E's update15 Aug 2024, 08:53
Reviewer Update
I'm sorry but I heard this before. I don't even want a service with Cool ideas anymore. I just want my money back. I had to go without Fibre for almost 3 months now, I'm sure I can find a better provider.
Cool Ideas Service Provider's replyOfficial
15 Aug 2024, 09:29Hi Ru***a,
We understand the frustration and apologise for the inconvenience. One of our Connect Agents will contact you soon to assist.
Warm Regards,
Cool Ideas
We understand the frustration and apologise for the inconvenience. One of our Connect Agents will contact you soon to assist.
Warm Regards,
Cool Ideas
Cool Ideas Service Provider's reply15 Aug 2024, 09:29
Official
Hi Ru***a,
We understand the frustration and apologise for the inconvenience. One of our Connect Agents will contact you soon to assist.
Warm Regards,
Cool Ideas
We understand the frustration and apologise for the inconvenience. One of our Connect Agents will contact you soon to assist.
Warm Regards,
Cool Ideas