1 reviews | Active since Feb 2023
Cool Idea to use a different ISP
I requested to move my line on the 11th of January 2025. I was informed that I would be able to move from my then Evotel line to a much cheaper line at the new address then already. It is now the 23rd of January 2025, I have spent 2 days fighting with Coolideas who keep telling me that Vumatel is not live at my new address (A fact they could have confirmed on the 11th already) but when I check the coverage map on Vumatel direct, not only does it show Vumatel covers my area, it shows a Vumatel box in my complex. When i checked for alternate ISP's on Vumatel last night i still had the option to apply to different ones. When i checked again today after fighting with Coolideas all morning suddenly there is an existing application at my address blocking my ability to apply with different ISP's. All the while Coolideas keeps trying to push the more expensive Evotel service back on to me. One of the reasons i moved was to have access to a cheaper line. Coolideas told me this was possible. Now that I have moved they are blocking me at every opportunity they can from getting the cheaper line and are not at forthcoming about why Vumatel shows my complex is live. the whole experience has been ********** and has cost me an absolute fortune already and coolideas couldnt be bothered. if i could i would rate the stars negatively.
Thanks for getting back to me. I got hold of vumatel yesterday and six calls later they finally explained to me that the issue is that the cables have been laid but aren’t active yet, very conflicting information up until this point but at least now I understand.
I spoke to a coolideas agent afterwards and signed up for an EVOTEL package but my issue now is that I’m already paying for a full month on the cancelled EVOTEL line and really don’t think it’s fair that i pay prorata on the “new” EVOTEL line being installed now. If your agent had’ve checked if vumatel was live in my complex in the first place we could have just relocated my EVOTEL line from the old address to the new one and saved everyone all of this hassle. Now the old EVOTEL line was cancelled and I’ve had to sign up for a new one, essentially paying twice for the exact same EVOTEL product this month. I don’t think it’s fair or ethical to charge me for the new line considering I’m paying a full month on the old line that was cancelled already.
Thanks for getting back to me. I got hold of vumatel yesterday and six calls later they finally explained to me that the issue is that the cables have been laid but aren’t active yet, very conflicting information up until this point but at least now I understand.
I spoke to a coolideas agent afterwards and signed up for an EVOTEL package but my issue now is that I’m already paying for a full month on the cancelled EVOTEL line and really don’t think it’s fair that i pay prorata on the “new” EVOTEL line being installed now. If your agent had’ve checked if vumatel was live in my complex in the first place we could have just relocated my EVOTEL line from the old address to the new one and saved everyone all of this hassle. Now the old EVOTEL line was cancelled and I’ve had to sign up for a new one, essentially paying twice for the exact same EVOTEL product this month. I don’t think it’s fair or ethical to charge me for the new line considering I’m paying a full month on the old line that was cancelled already.