Cool Idea to fail

This internet service provider is bullsh*t personified.

Cancelled my line three times when I moved. I still get invoiced.

Filled in the application to move my line and it was acknowledged on three separate occasions. I call back a month later to check on the progress of the configuration of my line as the ONT and lines were ready. They blamed the fibre line provider for taking a long time to configure the line.

I called Home Connect on Friday afternoon, by Monday my router was delivered and i was up and running.

Sent Cool Idea's a stinker cancelling my order and I get an email back demanding back there router. Strange they are demanding a router considering they have never ever delivered one in the first place.

Do yourselves a favour.. learn a thing or two about service delivery from Home Connect.