CW
Clive W
1 reviews | Active since Aug 2018
20 Feb 2021, 13:34
Cooilideas ***, Pathetic Service
Can't purchase a new voucher and this has been going on since Tuesday. Eishkom comes to mind with this pathetic service, "price increase but no service". Reported this problem and was apparently escalated, received the email confirming this but that's about it. I work from home and need my internet connection, so this is very much frustrating. Will be forced to shop around for other ISP's as this can't go on. K%k service, period.
(#COOL-***) Not able to make payment
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Cool Ideas Service Provider's replyOfficial
22 Feb 2021, 15:27Hi Clive
we apologize for the frustration experienced
the Vuma reach system was introduced as the new system going forward to order a service, there were some system snags that were identified and resolved by the Vuma Reach Team, we had no control over this portion of the system and have been in daily discussions with the team to resolve the matter.
you should be able to order a service and our helpdesk is available to walk you through the process
The CooL Team
we apologize for the frustration experienced
the Vuma reach system was introduced as the new system going forward to order a service, there were some system snags that were identified and resolved by the Vuma Reach Team, we had no control over this portion of the system and have been in daily discussions with the team to resolve the matter.
you should be able to order a service and our helpdesk is available to walk you through the process
The CooL Team
Cool Ideas Service Provider's reply22 Feb 2021, 15:27
Official
Hi Clive
we apologize for the frustration experienced
the Vuma reach system was introduced as the new system going forward to order a service, there were some system snags that were identified and resolved by the Vuma Reach Team, we had no control over this portion of the system and have been in daily discussions with the team to resolve the matter.
you should be able to order a service and our helpdesk is available to walk you through the process
The CooL Team
we apologize for the frustration experienced
the Vuma reach system was introduced as the new system going forward to order a service, there were some system snags that were identified and resolved by the Vuma Reach Team, we had no control over this portion of the system and have been in daily discussions with the team to resolve the matter.
you should be able to order a service and our helpdesk is available to walk you through the process
The CooL Team