JO
Johan O
1 reviews | Active since May 2024
26 Jul 2024, 09:25
Client Property Damage
After a year of complaining about unstable speeds, the proses of rectifying this began 3 weeks ago. At long last this has been sorted yesterday. Mdu was very professional throughout this whole procedure but all this came at the cost of my brand new 75 inch TV. The technicians damaged my tv yesterday and kept quiet. Upon arrival at home when i switch it on the screen is damaged by their placement of equipment to sort out ONT right next to the tv.
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Cool Ideas Service Provider's replyOfficial
26 Jul 2024, 11:05Dear Johan, Thank you for bringing this to our attention. We sincerely apologise for any inconvenience you may have encountered. We take such matters very seriously and Mdu has already contacted Evotel's Service Delivery Manager regarding the damage to your property. He will contact you with progressive updates but in the meantime, please reply to Mdu's latest email with pictures of the damaged TV so he can share those with Evotel's team for further investigation and assistance. Your patience and understanding thus far are greatly appreciated, please bear with us a little longer. Warm Regards, Cool Ideas
Cool Ideas Service Provider's reply26 Jul 2024, 11:05
Official
Dear Johan, Thank you for bringing this to our attention. We sincerely apologise for any inconvenience you may have encountered. We take such matters very seriously and Mdu has already contacted Evotel's Service Delivery Manager regarding the damage to your property. He will contact you with progressive updates but in the meantime, please reply to Mdu's latest email with pictures of the damaged TV so he can share those with Evotel's team for further investigation and assistance. Your patience and understanding thus far are greatly appreciated, please bear with us a little longer. Warm Regards, Cool Ideas