Client experience is terrible - Do not recommend this ISP

I am writing this review with immense frustration and disappointment regarding the abysmal service provided by Cool Ideas. My experience has been nothing short of a nightmare, and I feel compelled to share my ordeal with others.

I have been without a working internet connection for over a day, and despite my repeated attempts to seek assistance, the issue remains unresolved. As a paying customer shelling out R639 for a service that doesn't even work, I am appalled at the lack of accountability and professionalism displayed by Cool Ideas.

Their incompetence reached a new low when one of their so-called consultants claimed my connection was disconnected. I am left dumbfounded by the absurdity of such a statement. Why would I willingly pay for services in January and even February 1st if I had any intention of canceling my line? The utter lack of common sense in their actions is mind-boggling.

I attempted to address my concerns with the provider, but their feeble attempts to contact me were conveniently made when I was unable to take their call due to work commitments. It seems they are more interested in checking boxes than actually resolving customer issues.

To add insult to injury, I have received no meaningful feedback, explanation, or plan of action to rectify the situation. My work is suffering, and my personal life is in disarray due to their negligence.

I am left with no choice but to share my ********** experience on platforms like Hello Peter to warn others about the appalling service provided by Cool Ideas. Save yourself the trouble and avoid this company at all costs.