Cisp can't plan a move or failed to move me

Item: Cool Ideas Service Provider
Rating: 1
Author: Quinton V

So I moved home today and ordered my transfer around a month ago with cisp. They assured me if I get the line activated from 16 October that it will be ready when I move in. There's an existing line and ont. I sent them the details weeks ago and followed up this week. Today I call and they say it's still not active

I work from home, how am I supposed to work now. I'm supposed to work through the night today to make up for the last 2 days I lost due to moving

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Replies (1)

Cool Ideas Service Provider's replyOfficial

20 Oct 2023, 15:03

Good day Quinton V,

Thank you for your feedback, and apologies for any inconvenience caused by the delays.

Please note that we've escalated your case to our Connect Manager for investigation and further assistance. They will communicate with you in this regard.

We hope that this can be resolved soon. We appreciate your patience thus far.

Kind Regards,
Cool Ideas
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Cool Ideas Service Provider's reply20 Oct 2023, 15:03

Official