1 reviews | Active since May 2016
Cant find my payment
This service provider is just a headache services is horrible. Accounts department is confused .
I paid Octobers invoice as normal via the invoice payment method. Accounts send me a suspension warning .
I than send them POP of the payment with trace number and the works, I spoke to my bank and FNB advised the payment went off . Cool ideas cant find the payment till today .
I paid Novembers invoice and it went off as normal via same payment method now my account is suspended.
Im making a payment now for October again, till today they cant find the payment.. Never the less this is an open book platform and i'm willing to go the extra mile for them to find this payment .
If not i'm going to file a charge of theft !
Thank you for taking the time to provide us with your valuable feedback. We sincerely apologize for any inconvenience you may have experienced with your invoice.
We understand the importance of resolving billing issues promptly, and rest assured that your case has been escalated to our dedicated Billing Manager for immediate investigation and assistance. They will look into the matter and ensure a swift resolution.
In the meantime, we appreciate your patience and understanding throughout this process. Our team will contact you soon to provide updates and address any additional concerns you may have.
If there is anything else we can assist you with, please do not hesitate to let us know.
Kind regards,
Cool Ideas Billing Team
Phone: ***
Email: ***
Thank you for taking the time to provide us with your valuable feedback. We sincerely apologize for any inconvenience you may have experienced with your invoice.
We understand the importance of resolving billing issues promptly, and rest assured that your case has been escalated to our dedicated Billing Manager for immediate investigation and assistance. They will look into the matter and ensure a swift resolution.
In the meantime, we appreciate your patience and understanding throughout this process. Our team will contact you soon to provide updates and address any additional concerns you may have.
If there is anything else we can assist you with, please do not hesitate to let us know.
Kind regards,
Cool Ideas Billing Team
Phone: ***
Email: ***