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Elyas S

1 reviews | Active since Mar 2017

11 Apr 2023, 12:23

Cannot trust Cool Ideas billing system and customer service

I have been a customer with Cool Ideas for almost 3 years now. They suddenly increased the price from R599 to R692 without any notice. It is cheaper to switch to Afrihost for R547 per month and it's the same Openserve line and same speed yet Cool Ideas are saying that the increase is by Openserve but either way Afrihost have a lower price for the same speed. Furthermore, Cool Ideas are in breach of their own terms and conditions for failing to provide a 30-day notice and if they had informed me on 1st March 2023 then I would have given a 30-day notice allowing me adequate time to switch to Afrihost but now I am being forced to stay with Cool Ideas for a higher price for another calendar month. This is not the way to do business with your loyal customers.

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Replies (2)
Cool Ideas Service Provider
Cool Ideas Service Provider's reply14 Apr 2023, 08:40
Official
Good day Elyas S,
 
Thank you for your feedback, and apologies for any inconvenience caused.
 
As discussed, we sent email notifications to all Openserve customers on 1 Mar 2023 regarding Openserve's product and price change. Please refer to your ticket for more information.
 
Kind Regards,
Cool Ideas
*** | ***
ES
Elyas S's update14 Apr 2023, 09:52
Reviewer Update
I have given you full proof that I did not receive this 30-day notice otherwise I would have given my 30-day cancellation notice because Afrihost are cheaper. Cool Ideas are in breach of the 30-day price increase notice as it was never sent to me. It is your own fault if your email server or mass mailer service is unreliable. The fact that your are still in denial shows that you care little about your customers - just the reviews on Hello Peter from others shows how bad the customer service at Cool Ideas has become and that too with higher prices than other service providers which shows you just care about your profit which in the long run will only affect your customer base and you will lose more and more customers with such a policy.