Cancellation fo Service

I usually never vent on public forums about ****ty service but rather prefer to sort it out directly with the company involved. In this case CoolIdeas needs a special mention for just how miserable their service is. I decided to cancel my service with CoolIdeas for one key reason. Their customer service is just terrible.

I sent in my cancellation on the 16th January. 3/4 emails later (with Samantha McGinn and Brett Sinclair copied on all of the emails) we confirmed that the service would be cancelled and the line would be released on 28 Feb. They were to collect the 'free' router on of before the date of cancellation. It is still sitting in it's box waiting for collection. The line was not released on 28 Feb as agreed to, and when I queried this they committed to release it on 29 Feb. So Coolideas did not release the line on 29 Feb either. Not unexpected based on my past interactions with them.

I called in this morning and had the unfortunate experience of speaking to Nandipha Pula. Her answer was, there is no cancellation logged on the system therefore they cannot release the line. Her solution was, "l logged an internal call but even though Samantha, Brett and management dont work on a weekend, but I must not worry as they have access to their systems, but no response is guaranteed. I must just be patient and wait until somebody looks at the call either today or tomorrow".

Thanks again for the disappointing service Coolideas. Is it payback for terminating your services or your normal ****ty service? You have certainly outdone yourselves once again. I have the full email trail as proof, should it be required.