Bunch of ****mers! Wifi is constantly off!

Not at all happy with Cool Ideas. Our wifi is permanently off, and when it is on, we don't even get the speed that we are promised. We've called the customer care line, only to speak to someone arrogant and when we ask if we'll be refunded for the days that we did not have wifi, they say no. You're telling me you must pay for a full day, but didn't have wifi that day and many other days? What a ****. Get you to pay for a whole month of wifi, but then where's the wifi? And to make things even better, the service provider tells us to just, abd I quote, "Deal with it." What nonsense?! Things were so much better when we made use of Afrihost's services, they would at least compensate us for the days that our wifi was off, and they sure as hell were not arrogant about it! 😡