Bullies, ***ards and ****s

Firstlty you can't post on your facebook page. Perhaps you are afraid of people reviewing your services. Your service is beyond shocking. I have just chatted to a gentlemen from the billing department who insinuated that I was stupid and compared my cancellation request (which was not processed) to someone jumping off a bridge... suicide reference to someone that has just been through that trauma is not OK!

I have been harrassed, and called and poked and prodded about this matter and despite it boiling down to a staff member error, I am liable.

Take some responsibility for the mistake made by your team! I asked for a cancellation and you said you would process it. Dont be surprised when I stop payment and you wonder why. I cancelled with you and expected it to be processed. If you didnt process it, then it cant be my issue. Also your staff need sensitivity training and manners. I am appauled at the conversation I just had with your billing department.

My advise to the public is - Do NOT use Cool Ideas, and if you are making use of their servuces, put in writing for a cancellation and dont trust that their staff will process ir like they say. You need to keep proof and back up as they make exit impossible.

They have so many barriers to exit. I am shocked after the call I just had. They are treatening with legal to bully me into paying for an error they made. This is horrific.

I was told I have to prove I requested a cancellation... they have they systems and info but useless.