Bull****

I used to have no problem with Cool Ideas, issues were sorted quickly and staff were decent on the phone.

But over the last 2 months I have had nothing but problems, to start they upgraded my line and upped the charge without prior consent nor without someone contacting me. Then found out I didn't receive the email which stated that TT Connect was changing line speeds and so on. They turned me off for non-payment because I refused to pay the increased fee, took me about a total of 9.5 hours over +-3 days, roughly R150 in airtime and speaking to over 10 different people to eventually get somewhere, had the phone put down on me twice and had to explain everything over and over again, even to 3 separate managers/supervisors and still took forever. One of the days I spent 4 hours on the phone. Downgrade fee was waivered and as discussed on the phone the new pricing for a 30/30 line would be R709, but it seems this is not the case, the pricing for a 30/30 line is R889, which is the same price I was paying for the 50/50 line, which is not ethical. how is it acceptable to charge me the same price for a 30/30 line that I was paying for the 50/50 line. But moving forward, an immediate downgrade was done and I was told it would be effective from 1 July, but received another email stating it would now be from 1 August and I must pay a downgrade fee. Phoned today, 5 July 2023, got sighed at on the phone when I asked to speak to a supervisor. I have informed them that I will not pay R889 for a 30/30 line, as its *********, so I am now forced to go to a 15/15 line for R709 whereas I was on a 50/50 line. Absolutely ridiculous. I am now looking into other service providers as I have had it with Cool Ideas. PS: Still way more to the story but this is the just of it.