Billing issues

Staff at this call centre are absolutely the worst!!! Changed my line from one address to another. It took them 3 weeks to do that!!!! No callbacks! Different story everytime you call them! You have to explain the same situation over and over and over!!! And they had the nerve to charge me pro rata ( money immediately went out of the account ) for that 3 weeks I had no internet!!!

Now I'm sitting with a situation where I gave a months notice to cancel the old address and I am still paying for both lines!!

This service provider is absolutely ridiculous!!! Their staff is the worst!! They dont do their jobs properly!! They tell you lies!! They can't even log tickets and they just dont give you call backs at all when they say they will. They are so quick to make sure they bill you no matter what, but can't sort out any issues that come their way.