QV
Quinton V
1 reviews | Active since Aug 2011
02 Nov 2023, 11:02
Billing issues
My debit order went off to pay in for my line transfer from my old house to my new. Yet their collection department starts phoning me about outstanding amounts. This is the second time this has happened, previously it did when I upgraded my line speed.
Now I got double billed today, for my old house and the new. But I gave enough notice that I would be moving out of my old place. Why even bill me for ISP charges then if you had to bill me for both places, it's not like I use my old account at the place I don't live in now... I initiated the transfer on 23 September. Moved close to the end of the month in October and my new line was only activated on 24 October, but I was pro-rata'd before it was even active... and now double billed 2 full premiums
I logged a ticket, but HelloPeter is the only way to get a response from CISP as their tickets never seem to get anywhere with billing. My previous one for the line upgrade was open for many weeks before I heard back.
Helpful (0)
Replies (3)0
Replies (3)
Cool Ideas Service Provider's replyOfficial
02 Nov 2023, 13:03Dear Quinton V,
Thank you for reaching out to us and bringing your concerns to our attention. We sincerely apologize for any inconvenience you may have experienced.
We understand the importance of prompt resolution to billing issues, and rest assured, your case has been escalated to our dedicated Billing team leaders and Operations Supervisor. They are conducting a thorough investigation to address the matter. We understand the frustration this has caused you, and please know that we are committed to resolving this matter and ensuring your satisfaction.
In order to expedite the resolution process, one of our team members will personally reach out to you shortly to discuss the specifics of your billing concerns and to work towards a satisfactory solution.
We genuinely appreciate your patience and understanding throughout this process. Your feedback is invaluable to us as it helps us continuously improve our services and provide a better experience for our customers.
Please feel free to contact us if you have any additional questions or concerns. We are here to assist you.
Best regards,
Cool Ideas Customer Support
Phone: ***
Email: ***
Thank you for reaching out to us and bringing your concerns to our attention. We sincerely apologize for any inconvenience you may have experienced.
We understand the importance of prompt resolution to billing issues, and rest assured, your case has been escalated to our dedicated Billing team leaders and Operations Supervisor. They are conducting a thorough investigation to address the matter. We understand the frustration this has caused you, and please know that we are committed to resolving this matter and ensuring your satisfaction.
In order to expedite the resolution process, one of our team members will personally reach out to you shortly to discuss the specifics of your billing concerns and to work towards a satisfactory solution.
We genuinely appreciate your patience and understanding throughout this process. Your feedback is invaluable to us as it helps us continuously improve our services and provide a better experience for our customers.
Please feel free to contact us if you have any additional questions or concerns. We are here to assist you.
Best regards,
Cool Ideas Customer Support
Phone: ***
Email: ***
Cool Ideas Service Provider's reply02 Nov 2023, 13:03
Official
Dear Quinton V,
Thank you for reaching out to us and bringing your concerns to our attention. We sincerely apologize for any inconvenience you may have experienced.
We understand the importance of prompt resolution to billing issues, and rest assured, your case has been escalated to our dedicated Billing team leaders and Operations Supervisor. They are conducting a thorough investigation to address the matter. We understand the frustration this has caused you, and please know that we are committed to resolving this matter and ensuring your satisfaction.
In order to expedite the resolution process, one of our team members will personally reach out to you shortly to discuss the specifics of your billing concerns and to work towards a satisfactory solution.
We genuinely appreciate your patience and understanding throughout this process. Your feedback is invaluable to us as it helps us continuously improve our services and provide a better experience for our customers.
Please feel free to contact us if you have any additional questions or concerns. We are here to assist you.
Best regards,
Cool Ideas Customer Support
Phone: ***
Email: ***
Thank you for reaching out to us and bringing your concerns to our attention. We sincerely apologize for any inconvenience you may have experienced.
We understand the importance of prompt resolution to billing issues, and rest assured, your case has been escalated to our dedicated Billing team leaders and Operations Supervisor. They are conducting a thorough investigation to address the matter. We understand the frustration this has caused you, and please know that we are committed to resolving this matter and ensuring your satisfaction.
In order to expedite the resolution process, one of our team members will personally reach out to you shortly to discuss the specifics of your billing concerns and to work towards a satisfactory solution.
We genuinely appreciate your patience and understanding throughout this process. Your feedback is invaluable to us as it helps us continuously improve our services and provide a better experience for our customers.
Please feel free to contact us if you have any additional questions or concerns. We are here to assist you.
Best regards,
Cool Ideas Customer Support
Phone: ***
Email: ***
QV
Quinton V's updateReviewer Update
02 Nov 2023, 13:04Thank you so much for escalating this. Please also review the ticket process. As a customer it really does feel like tickets go unnoticed. You can check my previous billing ticket, it took forever...
Cheers
Quinton
Cheers
Quinton
QV
Quinton V's update02 Nov 2023, 13:04
Reviewer Update
Thank you so much for escalating this. Please also review the ticket process. As a customer it really does feel like tickets go unnoticed. You can check my previous billing ticket, it took forever...
Cheers
Quinton
Cheers
Quinton
Cool Ideas Service Provider's replyOfficial
03 Nov 2023, 10:08Dear Quinton,
Thank you for taking the time to provide us with your valuable feedback. We greatly appreciate your input, and we want you to know that we take every customer's feedback seriously. Your concerns have been forwarded to our Billing manager, who will carefully review them to ensure that we continually improve the quality of our services.
Once again, thank you for reaching out to us, and we appreciate your patience and understanding.
Best Regards,
Cool Ideas
Thank you for taking the time to provide us with your valuable feedback. We greatly appreciate your input, and we want you to know that we take every customer's feedback seriously. Your concerns have been forwarded to our Billing manager, who will carefully review them to ensure that we continually improve the quality of our services.
Once again, thank you for reaching out to us, and we appreciate your patience and understanding.
Best Regards,
Cool Ideas
Cool Ideas Service Provider's reply03 Nov 2023, 10:08
Official
Dear Quinton,
Thank you for taking the time to provide us with your valuable feedback. We greatly appreciate your input, and we want you to know that we take every customer's feedback seriously. Your concerns have been forwarded to our Billing manager, who will carefully review them to ensure that we continually improve the quality of our services.
Once again, thank you for reaching out to us, and we appreciate your patience and understanding.
Best Regards,
Cool Ideas
Thank you for taking the time to provide us with your valuable feedback. We greatly appreciate your input, and we want you to know that we take every customer's feedback seriously. Your concerns have been forwarded to our Billing manager, who will carefully review them to ensure that we continually improve the quality of our services.
Once again, thank you for reaching out to us, and we appreciate your patience and understanding.
Best Regards,
Cool Ideas