1 reviews | Active since Mar 2021
Billing dispute handled inappropriately
Please tell your management that they are gangsters.
It was made clear on a phone call that the installation house was unoccupied and delivery could only be effected on a Friday. The 16th was the first day available. I had to make a special trip to Plettenberg bay from Johannesburg to get the installation done.
Further Cool Ideas is holding a gun to my head by throttling the download speed while this billing matter was being sorted out. by your various staff.
Further Cool Ideas did not send all the equipment paid for upfront. The cordless phone was only delivered last week. -three weeks late.
Its ok for Cool Ideas to hold me to ransom when I query the first bill but there is no reverse compensation when you don’t hold up your end of the bargain and deliver my phone late
Not cool at all .
We are sorry to hear of this frustration
Upon investigating we found that when you registered the site was not yet live for order placement on our end and we submitted this to the FNO, we then recieved feedback from the FNO on the 12th of Feb that the line is live and activated and a router was being sent. further to this our team confirms that they did inform you that the VOIP devices can only be dispatched once the service is activated and these were dispatched on the 12th of feb the day the line was activated.
a team leader will be in touch shortly to discuss the above further. please note we have no intention of frustrating our customers or cheating them out of any deals they have with us, we are a transparent ISP that values our customer base and work each day to improve our serivces to you.
The Cool Team
We are sorry to hear of this frustration
Upon investigating we found that when you registered the site was not yet live for order placement on our end and we submitted this to the FNO, we then recieved feedback from the FNO on the 12th of Feb that the line is live and activated and a router was being sent. further to this our team confirms that they did inform you that the VOIP devices can only be dispatched once the service is activated and these were dispatched on the 12th of feb the day the line was activated.
a team leader will be in touch shortly to discuss the above further. please note we have no intention of frustrating our customers or cheating them out of any deals they have with us, we are a transparent ISP that values our customer base and work each day to improve our serivces to you.
The Cool Team