Best ISP of 2018? Worst ISP of 2019!

As ISP's go I am shocked that you are the "provider of choice: in our area, believe me I read the FB community reviews raving about how excellent you WERE (clearly this is past tense). I logged a complaint on 16 July and in spite of assurances from Alex that I would be receiving a new router as this was the "issue" not only did the router miraculously revive itself but you have not responded to my open ticket since my last comment on 17 July at 8:39am. It is no wonder then, that when you call in there is a 15 minute wait to speak to a consultant - why bother with online ticket support if there is none? Judging by the current reviews on Hello Peter, I am not the only one that feels your "service" is lacking!