Becoming a Cool Idea's Client

My experience transitioning to cool Idea's must be the most painful process I have gone/going through, getting the correct information from their staff is extremely difficult. I am in the process of moving my fiber line from one ISP to Cool Ideas, I have asked on numerous occasions what the process is and what needs to be done and take place, Cool Ideas advised that on the 1st of the month they will place my order. I have been sitting with out a Fiber connection for 3 days now and the only response I have received from Cool Ideas is that they have submitted a ticket on my behalf for reconfiguration of my line, I have called the company that they have submitted the order too for an update, sadly I was informed that another ticket needs to be loaded for the ISP change, this can take up to 48 hours to be done. All the information that is given by their staff has been incorrect and they not helpful at all, I hardly receive an update if I am not the one that requests for it. It has been an inconvenience without the service as one has tasks that needs to be completed, i.e. studies, assignments, etc... I feel that the service they providing is horrific and painful to say the least.