gB
gordon B

1 reviews | Active since Jan 2010

29 Dec 2020, 22:09

Beawre of signing any contract with Cool Ideas especially with Vumatell as the initial supplier.

Having reported a matter of band width and speed over a month ago I am still waiting for either you or Vumatell to either fix the or at least have the common decency to report back. Nothing has improved speed and band width wise also your manners regarding complaints. I think you assume if you you make a few promises and phone calls they will go away. I promise you I will keep complaining until you sort this matter out.

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Replies (1)
Cool Ideas Service Provider
Cool Ideas Service Provider's reply11 Jan 2021, 10:53
Official
Good day Gordon 

we apologize for the frustration experienced 

upon investigating we found that a cable swop out resolved the issue according to our technicians that assisted you. if you are still experiencing issues kindly respond to your ticket and we will have someone reach out to assist further 

The Cool Team