Be wary of joining Cool Ideas - really bad customer service

I'm extremely disappointed with Cool Ideas service recently. I have been a customer for a few years but I've reached the point where I'd rather cancel my contract and move to another provider.

We recently moved and it took 1 week to sort out the wifi which required me constantly phoning and escalating the issue. It was extremely frustrating but I tried to remain patient.

I was then misinformed about paying for the line. I was told in writing, that no debit order would run so I needed to do an EFT. I was then debited twice and no one attempted to resolve it.

I once again called through but I've been put on hold and no one answers in the billing department. I sent numerous emails but receive no response.

I have not received my funds as yet and am now out of pocket. I cannot believe this service. It's been 1 week now and I am so tired of escalating my issue. I expect my money to be returned and will be looking into moving providers.

Thank you