Be careful when you deal with them.

Opened a new fibre account with them. Received the router 4 days after the account was activated. When plugging in the router, the fibre was broken and a ticket was logged. Fibre was repaired on the 13th of November. Requested a credit for time unable to use the account. Got told that the line was repaired within the SLA, no credit will be passed. The fact that its a new line has no effect. Small amount, but seriously, as we have 3 lines with them and is doing signifivant business, one would expect them to at least act fairly.

On the business line, phoned in that the line is faulty, didn't receive a reference and told it was an area fault. Followed up again after 4 days, ticket got logged. Line only repaired after a week. No credit on the account, because a ticket number wasn't issued when we first called. As this is a business line, the credit is a significant amount.

When you deal with them, make sure to get a ticket number.