CR
Cameron R
1 reviews | Active since Dec 2021
05 Dec 2021, 12:17
Bad Service & Response
Telling me i have a 100MBPS line when all i get all the time is 30-40 up and down .
Time to change ISP since there hasnt been a reply from them in weeks
Thanks COOL IDEAS FOR NOTHING
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Replies (1)
Cool Ideas Service Provider's replyOfficial
08 Dec 2021, 16:45Good day Cameron R,
Thank you for your feedback. We wish to extend our most sincere apologies for the inconvenience caused.
We were unable to locate the ticket that you have not received a response on, on your profile. Do you perhaps have a ticket reference or did you use a different email address to contact us?
Our Support technicians requested that you monitor your connection after troubleshooting with you about 5 months ago. However, there was no response from your end. We see that our Support team has been in contact with you again recently.
If you have any other questions, feel free to send us an email or give us a call. Thank your support and for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback. We wish to extend our most sincere apologies for the inconvenience caused.
We were unable to locate the ticket that you have not received a response on, on your profile. Do you perhaps have a ticket reference or did you use a different email address to contact us?
Our Support technicians requested that you monitor your connection after troubleshooting with you about 5 months ago. However, there was no response from your end. We see that our Support team has been in contact with you again recently.
If you have any other questions, feel free to send us an email or give us a call. Thank your support and for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply08 Dec 2021, 16:45
Official
Good day Cameron R,
Thank you for your feedback. We wish to extend our most sincere apologies for the inconvenience caused.
We were unable to locate the ticket that you have not received a response on, on your profile. Do you perhaps have a ticket reference or did you use a different email address to contact us?
Our Support technicians requested that you monitor your connection after troubleshooting with you about 5 months ago. However, there was no response from your end. We see that our Support team has been in contact with you again recently.
If you have any other questions, feel free to send us an email or give us a call. Thank your support and for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback. We wish to extend our most sincere apologies for the inconvenience caused.
We were unable to locate the ticket that you have not received a response on, on your profile. Do you perhaps have a ticket reference or did you use a different email address to contact us?
Our Support technicians requested that you monitor your connection after troubleshooting with you about 5 months ago. However, there was no response from your end. We see that our Support team has been in contact with you again recently.
If you have any other questions, feel free to send us an email or give us a call. Thank your support and for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***