SM
Steven M
1 reviews | Active since Apr 2020
22 Sept 2023, 09:24
BAD SERVICE - NO INTERNET
No internet for 4 days. No response on what the issue. Just places you on hold.
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Replies (1)
Cool Ideas Service Provider's replyOfficial
22 Sept 2023, 10:16Good day Steven M,
Thank you for sharing your feedback, and apologies for any inconvenience caused.
Please note that our Escalations Team has already followed up with Openserve's Service Delivery Manager regarding an ETA for the technician's site visit. They will update you as soon as we have more information.
Please bear with us a little longer while we work on getting your service restored ASAP.
Kind Regards,
Cool Ideas
*** | ***
Thank you for sharing your feedback, and apologies for any inconvenience caused.
Please note that our Escalations Team has already followed up with Openserve's Service Delivery Manager regarding an ETA for the technician's site visit. They will update you as soon as we have more information.
Please bear with us a little longer while we work on getting your service restored ASAP.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply22 Sept 2023, 10:16
Official
Good day Steven M,
Thank you for sharing your feedback, and apologies for any inconvenience caused.
Please note that our Escalations Team has already followed up with Openserve's Service Delivery Manager regarding an ETA for the technician's site visit. They will update you as soon as we have more information.
Please bear with us a little longer while we work on getting your service restored ASAP.
Kind Regards,
Cool Ideas
*** | ***
Thank you for sharing your feedback, and apologies for any inconvenience caused.
Please note that our Escalations Team has already followed up with Openserve's Service Delivery Manager regarding an ETA for the technician's site visit. They will update you as soon as we have more information.
Please bear with us a little longer while we work on getting your service restored ASAP.
Kind Regards,
Cool Ideas
*** | ***