1 reviews | Active since Aug 2017
Bad service ever!
I must say Cool ideas and it’s technicians offer the worse customer service I have ever come across I mean the account was transferred from my name to somebody else and the service level is totally unacceptable from Friday we reported internet issue then the account is has an outstanding invoice yet the very same invoice was paid on the 2nd January 2024. Today I had to make a call to the Support department and I was told before knock off time I will be contacted till now at 21:17 I’m still awaiting for the call.
Worse what needs to be done is just a re-configuration of a router which doesn’t even take 1hour to do Shu! Cool ideas and good customer service is oil and water.
Kamogelo thank you at least you could tell me what was happening which the other colleague failed to do.
We appreciate you taking the time to share your feedback with us, and we sincerely apologize for any inconvenience you may have encountered.
Your case has been promptly escalated to both our Billing and Support teams for thorough investigation and assistance to prevent similar issues from arising in the future.
Our Support Team has already contacted the new account holder and scheduled an appointment for further troubleshooting. Simultaneously, our billing team is actively communicating with them to address the invoice payment matter, and we are optimistic about a swift resolution.
Please be assured that we are committed to resolving this matter to your satisfaction. Should you require any further assistance, please do not hesitate to contact us. We truly appreciate your patience and understanding.
Best Regards,
Cool Ideas Support Team
***
***
We appreciate you taking the time to share your feedback with us, and we sincerely apologize for any inconvenience you may have encountered.
Your case has been promptly escalated to both our Billing and Support teams for thorough investigation and assistance to prevent similar issues from arising in the future.
Our Support Team has already contacted the new account holder and scheduled an appointment for further troubleshooting. Simultaneously, our billing team is actively communicating with them to address the invoice payment matter, and we are optimistic about a swift resolution.
Please be assured that we are committed to resolving this matter to your satisfaction. Should you require any further assistance, please do not hesitate to contact us. We truly appreciate your patience and understanding.
Best Regards,
Cool Ideas Support Team
***
***