Hellopeter
Share Your Experience
CS
Christo S

1 reviews | Active since Oct 2024

14 Oct 2024, 14:22

Bad Service

BAD Service So , they down graded my line from being on a 50/50 that is no more available to 30/30 without any mail phone call or what so ever. Phoned them had a lot excuses forced me to take a higher package what i don't mind at all as just there was no communication at all so i had to pay a difference that was a small amount i was billed a full amount as leading paying a double installment to Cool Ideas. Spoke to a person in some department then Emails started of what they need .... to refund the money. I was told the money only gets paid back on a Friday that was last week Today 14-10-2024 they had a issue and now they are only goin to to this on this coming Friday so like in the previous reviews you are a Ball and get moved around i am a customer for 5 years and the service from Cool Ideas has really gone to the drain they where always the best but SORRY to say they need to get they Game back on. Also the connection keeps on dropping that never use to happen like i said COOL IDEAS get your Game back on or you are going to get more and more Bad reviews till you don't have loyal customers any more i am one of those customers and really thinking of changing. Regards Christo Snyman

Date of experience: October 01, 2024

0
Replies (3)
Cool Ideas Service Provider
Cool Ideas Service Provider's reply14 Oct 2024, 14:40
Official
Dear Christo, 
 
Thank you for sharing your feedback. We genuinely apologise for the inconvenience or frustration you've experienced regarding your service and billing. We understand that communication is crucial, and we are committed to resolving the issues you're experiencing. 
 
Our Billing and Support managers are currently investigating your concerns, and someone will be reaching out to assist you further. We appreciate your loyalty over the past five years, and we are committed to resolving this situation promptly. 
 
Thank you for bringing this to our attention and for your patience as we work to improve our service. If you have any immediate concerns, please feel free to contact us directly. 
 
Best regards,  
Cool Ideas 
CS
Christo S's update14 Oct 2024, 14:54
Reviewer Update
Good Day Cool Ideas, I think you are the one to get in touch with me as i have Phoned logged complaints numerus times all that they say we will look into it and then nothing happens so i have given up contacting you directly. Take this review i have posted this on your website and you are only responding on Hellopeter site not even responding on your own platform i think this truly Bad Service once again.
Cool Ideas Service Provider
Cool Ideas Service Provider's reply15 Oct 2024, 15:04
Official
Good day Christo, 
 
We truly understand your frustration and are committed to making things right and improving your experience with us. We're pleased to acknowledge that both our Finance and Support Teams have made contact to assist you further. 
 
Please don't hesitate to reply to our Support Team should the intermittent connectivity persist as troubleshooting during the incident could help us identify the root cause of the problem, and work on a permanent solution. 
 
Your patience and understanding throughout this process mean the world to us. Feel free to reach out with any further questions or concerns. 
 
Warm Regards, 
Cool Ideas