Bad Service

Good day Elandre,  Thank you for your feedback, and apologies for any inconvenience you may have encountered.  We're sorry to hear that your recent cancellation experience has affected your overall impression of our service. As per our cancellation policy, a one calendar month notice is required. Since your request was submitted on 1 July 2025, the line will be released on 31 August 2025 in line with this policy.  You can view the full Terms and Conditions, including our cancellation policy, here: https://coolideas.co.za/terms-and-conditions/  We understand that this may have come as a surprise, especially if there were no previous concerns with the service itself. Should you have any further questions or wish to discuss this in more detail, you're welcome to reach out to us directly.  Kind Regards, The Cool Ideas Team