bad service
Been waiting for my fibre to get activated - both Cool ideas and Vuma seem to have no communication between them. I call Vuma they say they cant activate my line( and to think I was online with Afrihost just a few days ago before they released the line) Cool ideas keeps coming back with they are following up with VUMA.
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Cool Ideas Service Provider's replyOfficial
02 Oct 2024, 13:37Hi Bhavesh, Thank you for your feedback. We're truly sorry to hear about the delay with your line activation. We understand how frustrating this must have been for you. We’re pleased to acknowledge that your service was activated earlier today. Your experience matters to us and we appreciate you bringing this to our attention. Thank you for your patience, and please feel free to reach out if you have any further concerns. Thank you for choosing Cool Ideas. Kind Regards, Cool Ideas
Cool Ideas Service Provider's reply02 Oct 2024, 13:37
Official
Hi Bhavesh, Thank you for your feedback. We're truly sorry to hear about the delay with your line activation. We understand how frustrating this must have been for you. We’re pleased to acknowledge that your service was activated earlier today. Your experience matters to us and we appreciate you bringing this to our attention. Thank you for your patience, and please feel free to reach out if you have any further concerns. Thank you for choosing Cool Ideas. Kind Regards, Cool Ideas