1 reviews | Active since Nov 2023
BAD SERVICE... COOL IDEAS & VUMATEL
I have been fighting with Cool Ideas since March 2023, each month I am left a few days without internet connection, which is an additional expense of buying prepaid data. Since 30.10.2023, I have been without Internet connection 12 days, that is long they took to assist me, when I took the technician less than 5 minutes to do. My internet is again off and its now been 5 days and all they tell me is WE ARE WAITING ON VUMATEL. I was told no one will reimburse my monies of which for this month alone I have spent over R1000 in prepaid data for my family, work and my son who is currently busy with Matric exams. THIS IS THE WORST CUSTOMER SERVICE EVER. I cannot sign up with a different service provider as they are not willing to refund me and open my line. So all i have to do is just wait until one day, they decide to assist.
Thank you for reaching out and providing your valuable feedback. We sincerely apologise for any inconvenience you may have experienced.
Your concerns have been promptly forwarded to our dedicated Support Supervisor, who will personally investigate your case and provide you with further assistance. We assure you that we take your feedback seriously and are committed to resolving this matter to your satisfaction.
Please expect a call from our team to discuss the details and find a suitable solution. In the meantime, if you have any further questions or require immediate assistance, please do not hesitate to contact our Support Team at *** or via email at ***.
Thank you for your patience.
Best Regards,
Cool Ideas Support Team
Thank you for reaching out and providing your valuable feedback. We sincerely apologise for any inconvenience you may have experienced.
Your concerns have been promptly forwarded to our dedicated Support Supervisor, who will personally investigate your case and provide you with further assistance. We assure you that we take your feedback seriously and are committed to resolving this matter to your satisfaction.
Please expect a call from our team to discuss the details and find a suitable solution. In the meantime, if you have any further questions or require immediate assistance, please do not hesitate to contact our Support Team at *** or via email at ***.
Thank you for your patience.
Best Regards,
Cool Ideas Support Team
I received the new password at 10h15am, we immediately tried it and it did not work. A staff member called to inform me that the account is active now. We checked again, rebooted it and it is still not working. Please advise how I will be compensated for all additional costs incurred and for the inconvenience caused. Looking forward to hearing from The Cool Ideas Support Team.
I received the new password at 10h15am, we immediately tried it and it did not work. A staff member called to inform me that the account is active now. We checked again, rebooted it and it is still not working. Please advise how I will be compensated for all additional costs incurred and for the inconvenience caused. Looking forward to hearing from The Cool Ideas Support Team.