BM
BONGINKOSI M
1 reviews | Active since Feb 2021
24 Sept 2023, 18:23
BAD SERVICE! BAD SERVICE!
BAD SERVICE!!!! I paid for September and my internet was working just fine up until Friday afternoon it started buffering and suddenly went off, i logged in several tickets on their system with no help it’s been three days without internet which affected my online business and life in general, till today I don’t have internet and with no assistance at all which makes me so mad because there’s no explanation nothing!
I want my money back and I will just sign up with another fibre provider because this is not good at all COOL IDEAS ITS A TOTAL NO!
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Replies (1)0
Replies (1)
Cool Ideas Service Provider's replyOfficial
06 Oct 2023, 10:38Good day Bonginkosi M,
Thank you for sharing your feedback, and apologies for the inconvenience caused by your unplanned, isolated line-down issue.
We see that your service was restored by Balwin. We appreciate your patience.
Please let us know should you require further assistance.
Kind Regards,
Cool Ideas
*** | ***
Thank you for sharing your feedback, and apologies for the inconvenience caused by your unplanned, isolated line-down issue.
We see that your service was restored by Balwin. We appreciate your patience.
Please let us know should you require further assistance.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply06 Oct 2023, 10:38
Official
Good day Bonginkosi M,
Thank you for sharing your feedback, and apologies for the inconvenience caused by your unplanned, isolated line-down issue.
We see that your service was restored by Balwin. We appreciate your patience.
Please let us know should you require further assistance.
Kind Regards,
Cool Ideas
*** | ***
Thank you for sharing your feedback, and apologies for the inconvenience caused by your unplanned, isolated line-down issue.
We see that your service was restored by Balwin. We appreciate your patience.
Please let us know should you require further assistance.
Kind Regards,
Cool Ideas
*** | ***