Bad service and support.

When I first signed up with Cool Ideas the service was great, I had to wait 4 weeks for someone to install it but compared to telkom it was a breeze, however like with all good things they come to an end sooner or later, their service is now shocking, moving from one address to another was painful, they booked two installation at the same address so their sales/admin/accounts/warehouse/tech teams have literally no communication with one another from what I've experienced, getting them to fix the issue was an enormous task, I spent over R3500 on mobile data while 15 days later they were still trying to figure out how the mistake happened and still had not fixed it, a few months ago they started throttling my service first to 2mb then to 1mb to 0.32mb/s, mostly on Mondays and Fridays, but absolutely random, I pay for a 10mb line yet they cap me at 1mb most of the time, apparently i need to connect via cable as it would somehow be impossible to get 10mb/s over a wifi n band connection sitting 1.6m from my notebook and desk, besides testing with a cable will only tell you if your/their router is somehow ******ed, but yes i did test with a cable yet no surprise same result, their support staff are rude and immature, they would sooner rather loose you as a client then fix your complaint, their staff seem to be really condescending and have a false sense of how loosing clients is a good thing, once you start batting your clients away almost deliberately you only have one way to go, I do not need to prove my technical abilities but I feel like i'm being insulted by noobs, nonetheless, what is so tragic is that Cool Ideas seem to deliberately affect your service unapologetic-ally at times with no notice, and then logging a call they require a 20 step just to waste your time and to buy them some, all pretending the issue isn't on their side, I have worked for an ISP and i can spot bull **** when i see it and Cool Ideas is full of it, my opinion is that there are many other ISPs and that fortunately the monopoly is in no way held by Cool Ideas, they are so eager to cancel my service and take my money for service not render that they have scheduled a courier to collect my router same day on which I canceled the service out of frustration, but that's ok because I do not see any possible way forward with their weak support service, even though i paid for the entire month, but I expect nothing less from them they have set the bar so low that i doubt they will ever be able to boast isp of the year ever again.