IM
Imran M
1 reviews | Active since Nov 2024
18 Nov 2024, 09:16
Bad service
These guys are useless, been with them a year and in that year my internet service has been down 5 times in that time. Every single time it goes on a Friday and returns only the following week.
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Cool Ideas Service Provider's replyOfficial
18 Nov 2024, 11:43Hi Imraan,
Thank you for sharing your feedback. We’re truly sorry to hear about the technical issues you’ve experienced. We understand how inconvenient it is to be without internet, especially when you work from home and it happens repeatedly.
Regarding the current outage, the fibre provider, Vodacom, is investigating the issue. Our support manager spoke with you earlier today to provide updates. Rest assured, we are constantly communicating with Vodacom about this issue and will keep you informed of any developments.
We value your loyalty over the past year and are committed to ensuring your internet experience improves. If you have any further questions or concerns, please don’t hesitate tocontact our Support Team directly.
Thank you for your patience as we work towards a resolution.
Kind Regards,
The Cool Ideas Team
Cool Ideas Service Provider's reply18 Nov 2024, 11:43
Official
Hi Imraan,
Thank you for sharing your feedback. We’re truly sorry to hear about the technical issues you’ve experienced. We understand how inconvenient it is to be without internet, especially when you work from home and it happens repeatedly.
Regarding the current outage, the fibre provider, Vodacom, is investigating the issue. Our support manager spoke with you earlier today to provide updates. Rest assured, we are constantly communicating with Vodacom about this issue and will keep you informed of any developments.
We value your loyalty over the past year and are committed to ensuring your internet experience improves. If you have any further questions or concerns, please don’t hesitate tocontact our Support Team directly.
Thank you for your patience as we work towards a resolution.
Kind Regards,
The Cool Ideas Team