ZS
Zunaid S
1 reviews | Active since May 2021
29 Jun 2024, 10:07
Bad service
Used to think they are the best. We'll thses guys took my credit amount that was on their portal. Moved to a new address app**** for a new line for the new address paid for installation now I'm told I never made payment and nobody wants to listen to what I have to say. Sending me from pillar to post. Waiting for a month for this to be sorted yet nothing.!
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Cool Ideas Service Provider's replyOfficial
01 Jul 2024, 11:33Good day Zunaid, Thank you for bringing this to our attention. We sincerely apologise for any inconvenience you may have encountered. Rest assured, our Connect Team Leader is investigating your case and will contact you with an update soon. Please allow us the opportunity to resolve this matter to your satisfaction. If you have any further questions or concerns, please reply to the email from our Connect Team on ticket COOL-*** for a prompt response. Your patience and understanding are greatly valued. Warm Regards, Cool Ideas
Cool Ideas Service Provider's reply01 Jul 2024, 11:33
Official
Good day Zunaid, Thank you for bringing this to our attention. We sincerely apologise for any inconvenience you may have encountered. Rest assured, our Connect Team Leader is investigating your case and will contact you with an update soon. Please allow us the opportunity to resolve this matter to your satisfaction. If you have any further questions or concerns, please reply to the email from our Connect Team on ticket COOL-*** for a prompt response. Your patience and understanding are greatly valued. Warm Regards, Cool Ideas