Bad Service

I am writing this in sheer frustration,by the lack of urgency, my query is being taken, I have made a payment through Payfast on the 27 April knowing full well I am more than a month in advanced, I have received the proof of payment via email.but it never reflected on the Cool Zone system.I have logged a ticket, but all they keep saying is that the problem is by Vumareach , I have emailed them proof of payment as well, but it is just not taken seriously, as all they say is it is being escalated....really since the 27th I doubt it. Because it is nearly expirying I make another payment , and this also does not reflect on there side although I received the proof of payment via email once again they blaming Vumareach .Bear in mind it is now the 18th and the first issue is still unresolved ...now 2 issues are unresolved as a ticked was logged again.So nothing was sorted out since the 27th...Can somebody please escalate this as I noticed I am not the only one with this issue here on Hellopeter. No customer agent seems to give a direct answer to the issue, there is also a lack of communication as you are not being told what is happening.I have been with Cool ideas since 2020, have had other issues which was always quickly resolved.