DB
Dana B
1 reviews | Active since Jun 2020
28 Jun 2025, 15:46
Bad service
2nd month now cut of . Website states I'm in a credit. Cool ideas can't manage my account.
Helpful (0)
Replies (4)0
Replies (4)
Cool Ideas Service Provider's replyOfficial
01 Jul 2025, 14:54 Good day Dana,
Thank you for your feedback. We sincerely apologise for the recent, brief downtime you experienced due to a technical issue. We can assure you that this was not billing-related as your account is up to date.
Please feel free to contact us should you require assistance again in future.
Warm Regards,
The Cool Ideas Team
Cool Ideas Service Provider's reply01 Jul 2025, 14:54
Official
Good day Dana,
Thank you for your feedback. We sincerely apologise for the recent, brief downtime you experienced due to a technical issue. We can assure you that this was not billing-related as your account is up to date.
Please feel free to contact us should you require assistance again in future.
Warm Regards,
The Cool Ideas Team
DB
Dana B's updateReviewer Update
04 Jul 2025, 16:05Our Fibre wifi down once again. This is becoming ridiculous and always hear excuses. Frogfoot the Fibre line also at fault for they haven't stepped in. Service terrible. We paying for a non existent service down far to often. .
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Dana B's update04 Jul 2025, 16:05
Reviewer Update
Our Fibre wifi down once again. This is becoming ridiculous and always hear excuses. Frogfoot the Fibre line also at fault for they haven't stepped in. Service terrible. We paying for a non existent service down far to often. .
DB
Dana B's updateReviewer Update
23 Jul 2025, 08:06Our service more down than up. Down again since last night, on 22.07.2025. No realistic answers or anything that makes sense. Why pay for a service that you cannot use . Coolideas must come to the party or we moving to someone else. Ps. Connection with frogfoot.
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Dana B's update23 Jul 2025, 08:06
Reviewer Update
Our service more down than up. Down again since last night, on 22.07.2025. No realistic answers or anything that makes sense. Why pay for a service that you cannot use . Coolideas must come to the party or we moving to someone else. Ps. Connection with frogfoot.
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Dana B's updateReviewer Update
21 Jul 2026, 13:25My network been off for 2 days now already. Don't know why I am paying. Lately its more off than on.
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Dana B's update21 Jul 2026, 13:25
Reviewer Update
My network been off for 2 days now already. Don't know why I am paying. Lately its more off than on.