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nawaal A
1 reviews | Active since Sept 2016
21 May 2024, 09:12
BAD SERVICE
I have been pushed from pillar to post between Cool Ideas and vumatel . I am still waiting for a team leader or Manager to call but nothing. I placed and order and paid on the 14th of May now no one is doing anything. I have just received endless emails from Kelly Van Der merwe who never called back thuli Carmen Moses and Lamees . I need my line activated or someone to come out to the premises . But I am not getting any joy from either cool ideas or Vumatel. Can someone decide to do actually do something so that I can.get my wifi as quick as you wanted payment.
Helpful (0)
Replies (8)0
Replies (8)
Cool Ideas Service Provider's replyOfficial
21 May 2024, 11:07Dear Nawaal,
Thank you for taking the time to share your experience with us. Your feedback is invaluable as it helps us improve our services.
We deeply regret any inconvenience caused by the delays in activating your new line through Vumatel. Ensuring a smooth and timely process for our customers is paramount to us, and we apologize for falling short of your expectations in this instance.
We're pleased to inform you that our Connect Team took immediate action upon receiving your case and escalated it to Vumatel's Service Delivery Manager for urgent attention. You should have already received an update from one of our team leaders, and we assure you that we'll continue to keep you informed throughout the day as we work to resolve this matter promptly.
Your patience and understanding during this time are greatly appreciated. Should you have any further questions or concerns, please don't hesitate to reach out to us via your ticket. We're committed to ensuring your satisfaction and will do everything in our power to assist you.
Warm Regards,
Cool Ideas Team
Thank you for taking the time to share your experience with us. Your feedback is invaluable as it helps us improve our services.
We deeply regret any inconvenience caused by the delays in activating your new line through Vumatel. Ensuring a smooth and timely process for our customers is paramount to us, and we apologize for falling short of your expectations in this instance.
We're pleased to inform you that our Connect Team took immediate action upon receiving your case and escalated it to Vumatel's Service Delivery Manager for urgent attention. You should have already received an update from one of our team leaders, and we assure you that we'll continue to keep you informed throughout the day as we work to resolve this matter promptly.
Your patience and understanding during this time are greatly appreciated. Should you have any further questions or concerns, please don't hesitate to reach out to us via your ticket. We're committed to ensuring your satisfaction and will do everything in our power to assist you.
Warm Regards,
Cool Ideas Team
Cool Ideas Service Provider's reply21 May 2024, 11:07
Official
Dear Nawaal,
Thank you for taking the time to share your experience with us. Your feedback is invaluable as it helps us improve our services.
We deeply regret any inconvenience caused by the delays in activating your new line through Vumatel. Ensuring a smooth and timely process for our customers is paramount to us, and we apologize for falling short of your expectations in this instance.
We're pleased to inform you that our Connect Team took immediate action upon receiving your case and escalated it to Vumatel's Service Delivery Manager for urgent attention. You should have already received an update from one of our team leaders, and we assure you that we'll continue to keep you informed throughout the day as we work to resolve this matter promptly.
Your patience and understanding during this time are greatly appreciated. Should you have any further questions or concerns, please don't hesitate to reach out to us via your ticket. We're committed to ensuring your satisfaction and will do everything in our power to assist you.
Warm Regards,
Cool Ideas Team
Thank you for taking the time to share your experience with us. Your feedback is invaluable as it helps us improve our services.
We deeply regret any inconvenience caused by the delays in activating your new line through Vumatel. Ensuring a smooth and timely process for our customers is paramount to us, and we apologize for falling short of your expectations in this instance.
We're pleased to inform you that our Connect Team took immediate action upon receiving your case and escalated it to Vumatel's Service Delivery Manager for urgent attention. You should have already received an update from one of our team leaders, and we assure you that we'll continue to keep you informed throughout the day as we work to resolve this matter promptly.
Your patience and understanding during this time are greatly appreciated. Should you have any further questions or concerns, please don't hesitate to reach out to us via your ticket. We're committed to ensuring your satisfaction and will do everything in our power to assist you.
Warm Regards,
Cool Ideas Team
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nawaal A's updateReviewer Update
21 May 2024, 11:36Thank you for taking the time to provide such a detailed response I do appreciate it. LANA called earlier but I still have not heard anything from Vumatel just some automated response. Which is really frustrating as I spent 35mins holding this morning trying to contact them myself. I really hope this matter will be resolved today .
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nawaal A's update21 May 2024, 11:36
Reviewer Update
Thank you for taking the time to provide such a detailed response I do appreciate it. LANA called earlier but I still have not heard anything from Vumatel just some automated response. Which is really frustrating as I spent 35mins holding this morning trying to contact them myself. I really hope this matter will be resolved today .
Cool Ideas Service Provider's replyOfficial
21 May 2024, 17:35Hi Nawaal,
Our team will follow-up with Vumatel on your behalf and contact you with an update on your order.
Warm Regards,
Cool Ideas
Our team will follow-up with Vumatel on your behalf and contact you with an update on your order.
Warm Regards,
Cool Ideas
Cool Ideas Service Provider's reply21 May 2024, 17:35
Official
Hi Nawaal,
Our team will follow-up with Vumatel on your behalf and contact you with an update on your order.
Warm Regards,
Cool Ideas
Our team will follow-up with Vumatel on your behalf and contact you with an update on your order.
Warm Regards,
Cool Ideas
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nawaal A's updateReviewer Update
22 May 2024, 07:57Good Day can you please follow up.with Vumatel this is becoming ridiculous. I spoke to Asheeq from Vumatel yesterday 12.13 only the red Los light was flashing. No activation code or password was sent as promised. Why doesn't Vumatel want to send out someone to check .
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nawaal A's update22 May 2024, 07:57
Reviewer Update
Good Day can you please follow up.with Vumatel this is becoming ridiculous. I spoke to Asheeq from Vumatel yesterday 12.13 only the red Los light was flashing. No activation code or password was sent as promised. Why doesn't Vumatel want to send out someone to check .
Cool Ideas Service Provider's replyOfficial
22 May 2024, 10:57Hi Nawaal,
Thanks for following up. We see that our Connect team and Vuma's technicians have already made contact with you. Our team will keep updating you through the day.
Warm Regards,
Cool Ideas
Thanks for following up. We see that our Connect team and Vuma's technicians have already made contact with you. Our team will keep updating you through the day.
Warm Regards,
Cool Ideas
Cool Ideas Service Provider's reply22 May 2024, 10:57
Official
Hi Nawaal,
Thanks for following up. We see that our Connect team and Vuma's technicians have already made contact with you. Our team will keep updating you through the day.
Warm Regards,
Cool Ideas
Thanks for following up. We see that our Connect team and Vuma's technicians have already made contact with you. Our team will keep updating you through the day.
Warm Regards,
Cool Ideas
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nawaal A's updateReviewer Update
22 May 2024, 12:05Good day
Cool ideas contacted me today yes Thank you Lana but not vumatels technicians so I don't know who told you that. No one called only a message that the "technicians" are dealing with the issue Thank you cool ideas
Cool ideas contacted me today yes Thank you Lana but not vumatels technicians so I don't know who told you that. No one called only a message that the "technicians" are dealing with the issue Thank you cool ideas
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nawaal A's update22 May 2024, 12:05
Reviewer Update
Good day
Cool ideas contacted me today yes Thank you Lana but not vumatels technicians so I don't know who told you that. No one called only a message that the "technicians" are dealing with the issue Thank you cool ideas
Cool ideas contacted me today yes Thank you Lana but not vumatels technicians so I don't know who told you that. No one called only a message that the "technicians" are dealing with the issue Thank you cool ideas
Cool Ideas Service Provider's replyOfficial
22 May 2024, 15:10Good day Nawaal,
We've requested another update from our team on your behalf. Expect to hear from them shortly, if they have not yet reached out.
Please reply to the emails from our team via your ticket for follow-ups and prompt assistance.
Thanks,
Cool Ideas
We've requested another update from our team on your behalf. Expect to hear from them shortly, if they have not yet reached out.
Please reply to the emails from our team via your ticket for follow-ups and prompt assistance.
Thanks,
Cool Ideas
Cool Ideas Service Provider's reply22 May 2024, 15:10
Official
Good day Nawaal,
We've requested another update from our team on your behalf. Expect to hear from them shortly, if they have not yet reached out.
Please reply to the emails from our team via your ticket for follow-ups and prompt assistance.
Thanks,
Cool Ideas
We've requested another update from our team on your behalf. Expect to hear from them shortly, if they have not yet reached out.
Please reply to the emails from our team via your ticket for follow-ups and prompt assistance.
Thanks,
Cool Ideas
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nawaal A's updateReviewer Update
23 May 2024, 13:24Good day I am following up on ticket #cool-*** I have emailed every possible email I could find from vumatel and still nothing.
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nawaal A's update23 May 2024, 13:24
Reviewer Update
Good day I am following up on ticket #cool-*** I have emailed every possible email I could find from vumatel and still nothing.