Bad Ideas

Good day Corban,  Thank you for taking the time to share your feedback. We’re sorry to hear about the connectivity issues you’ve been experiencing since joining Cool Ideas. We understand how frustrating this must be, especially when you’re looking for a reliable connection from day one.  Our Subject Matter Specialist has already escalated your case to our fibre provider, Link Layer, and they’re working to resolve the issues impacting your service. Please know we’re committed to getting you back to the quality connection you expect and deserve.  We appreciate your patience and will continue to monitor the situation closely to ensure a timely resolution. Thank you for choosing Cool Ideas, and we’re here to support you every step of the way.  Sincerely,  The Cool Ideas Team