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w.broodryk w.broodryk
1 reviews | Active since Jun 2016
01 Jun 2021, 17:25
Bad Customer Service
It has been 72 hours with no connection, I dont get regular updates of any of the Issues! Really bad Customer Service!!!
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Replies (1)
Cool Ideas Service Provider's replyOfficial
08 Jun 2021, 08:41Good day Werner
We are sorry to hear of this frustration
We see that the FNO (Fibre Network Operator) had mainteannce and outages in your area and upon restoring this your line remained down, when we viewed other clients in your area we see they were restored and attempted to get in touch to no avail, a team member has emailed you after the phone call and if you are still experiencing any issues kindly engage with them on the ticket.
The Cool Team
We are sorry to hear of this frustration
We see that the FNO (Fibre Network Operator) had mainteannce and outages in your area and upon restoring this your line remained down, when we viewed other clients in your area we see they were restored and attempted to get in touch to no avail, a team member has emailed you after the phone call and if you are still experiencing any issues kindly engage with them on the ticket.
The Cool Team
Cool Ideas Service Provider's reply08 Jun 2021, 08:41
Official
Good day Werner
We are sorry to hear of this frustration
We see that the FNO (Fibre Network Operator) had mainteannce and outages in your area and upon restoring this your line remained down, when we viewed other clients in your area we see they were restored and attempted to get in touch to no avail, a team member has emailed you after the phone call and if you are still experiencing any issues kindly engage with them on the ticket.
The Cool Team
We are sorry to hear of this frustration
We see that the FNO (Fibre Network Operator) had mainteannce and outages in your area and upon restoring this your line remained down, when we viewed other clients in your area we see they were restored and attempted to get in touch to no avail, a team member has emailed you after the phone call and if you are still experiencing any issues kindly engage with them on the ticket.
The Cool Team