Bad Customer Service

Good Afternoon

So again today cool ideas could not help me at all after speaking to a manager in the connection department and she assured me she call me back today with feedback about the problem and I have received no calls from cool ideas today at all in facted I called again wasted my air time holding for a manager again and I was no there no manager available to help me I spoke the lady that answered my called and she told sorry I can't help as well Vumatel is the problem. The fact that I know it's a button they press to release the line and it has not been done yet show my the lack of customer service cool ideas have for there customers and all I want is a line upgrade not complaint about speed or anything it's upgrade meaning spending more money and they don't can't or won't help me or even call me about this matter at all I am really shocked about this it's really disgusting too think they quick to complain over money not paid but customer service os last on their list just as long as they get their money from the customer to hell with is and problems they causing.

I would warn people this is a red flag for me when you need help and they can't help you at all and they tell you they can't help that's worring too me.